Terms & Conditions

Safety comes first. Never get into a dangerous body of water if you're unsure, and don't do deliberate hyperventilation before or during cold water immersion. Always seek medical advice before starting any new health routine, including cold-water immersion. Always start slow and warmer, working your way up to colder temperatures. Cold shock is real. Use warmer water and shorter time periods at first.

We are not medical professionals, nor do we pretend to be one. Any information on our website should not be taken as medical advice, regardless of how you interpret it.

Many of our articles are written with the help of AI writing tools, like ChatGPT and byline.ai. We highlight any article that is written in such way. Whilst we do our best to fact check and ensure accuracy, we may miss things.

Again - speak to a doctor before beginning any new health protocol. We will not be held liable for anything that goes wrong through the use of our products.

General

1.1. The online store and the snötub brand, is owned and operated by a company registered in Victoria, Australia.

1.2. We reserve the right to modify or amend these terms and conditions at any time and without prior notice. Your continued use of our website after any changes are made indicates your acceptance of the modified terms and conditions.

1.3. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

1.4 You (the buyer/customers) enter in to this agreement at the time you make your payment for an order. We (the seller) enter in to this agreement at the time we dispatch all the products you ordered.

1.5 Sometimes we may reject orders or cancel provisional order confirmations, for example, because a Product is unexpectedly out of stock, because we have made substantive or significant changes to the Product(s) or because there is an error or omission on our website and/or in any of our sales literature, estimate, quotation, price list, acceptance of offer, invoice or other document or information issued by us, including scenarios where the Product(s) has been mis-priced by us. While we will use our best efforts to correct any such errors, we are not responsible for orders placed for Products or orders which are otherwise affected as a result of these errors. When this happens, we let you know as soon as possible and contact you to confirm whether you are happy to change your order. If you are not, we may refund any sums you have paid in respect of any element of your order we can no longer fulfil.

Orders And Payment

2.1. All orders are subject to availability and confirmation of the order price.

2.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store.

2.3. Payment for orders is accepted in Australian Dollars (AUD) only.

2.4. Payment for orders must be made through our secure payment gateway. We accept all major credit cards, PayPal and Afterpay.

2.5. We reserve the right to withhold the delivery of goods until payment has been received in full.

Delivery

3.1. We aim to deliver all orders within the estimated delivery time specified on our website.

3.2. We shall not be liable for any delay or failure to deliver the goods caused by events outside our control, such as natural disasters, strikes, or government actions.

3.3. Delivery is only available within Australia. We do not ship internationally at this time.

3.4. We will deliver the goods to the address specified in your order. You are responsible for ensuring that the correct delivery address is provided at the time of placing the order.

3.5. If you fail to take delivery of the goods or fail to provide us with adequate delivery instructions, we may cancel the order and retain the goods. In this case, we will refund the price of the goods, but we will be entitled to keep the delivery charges.

Returns And Refunds

4.1. We offer a 28-day, no questions asked, return policy. We do ask that if you return your products, you return them with all parts and packaging that you received.

4.2. To initiate a return, please contact our customer service team. They will provide you with instructions on how to return the goods.

4.3. Refunds will be issued within 14 days of the goods being returned to us.

4.4. We reserve the right to refuse a return if the goods have been damaged, due to neglect, after delivery.

Warranties And Liability

5.1. All goods sold through our online store are also subject to a manufacturer's warranty. We will replace any damaged product within 28 days of your order.

5.2. Our liability to you in connection with any product purchased through our online store is strictly limited to the purchase price of that product.

5.3. We shall not be liable for any indirect or consequential loss or damage, including loss of profits, revenue, or data, arising in connection with the use of our website or the purchase of goods from our online store.

5.4 We shall not be held liable for any physical or mental health issues, of any kind, which you may experience from use of our products. Please seek medical advice before using our portable ice baths.

Intellectual Property

6.1. The content of our website is protected by copyright, trademarks, and other intellectual property rights.

6.2. You may not reproduce, modify, distribute, or use any part of our website or its content for commercial purposes without our prior written consent.

6.3. You may not use any of our trademarks or logos without our prior written consent.

6.4. We reserve the right to take legal action against any unauthorized use of our intellectual property.

Governing Law And Jurisdiction

7.1. These terms and conditions are governed by the laws of the Australia.

7.2. Any disputes arising in connection with these terms and conditions or the use of our website or the purchase of goods from our online store shall be subject to the exclusive jurisdiction of the Australian courts.

Severability

8.1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remainder of the provisions shall remain in full force and effect.

8.2. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that achieves the same or similar purpose as the original provision.

Entire Agreement

9.1. These terms and conditions constitute the entire agreement between you and VIVO Sports Group Pty. Ltd. in relation to the use of our website and the purchase of goods from our online store.

9.2. Any other terms or conditions proposed by you shall be null and void unless accepted in writing by us.

Thank you for choosing snötub.

terms and conditions for using our website and buying our products

General

1.1. The online store and the snötub brand, is owned and operated by VIVO Sports Group Pty. Ltd., a company registered in Victoria, Australia.

1.2. We reserve the right to modify or amend these terms and conditions at any time and without prior notice. Your continued use of our website after any changes are made indicates your acceptance of the modified terms and conditions.

1.3. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

1.4 You (the buyer/customers) enter in to this agreement at the time you make your payment for an order. We (the seller) enter in to this agreement at the time we dispatch all the products you ordered.

1.5 Sometimes we may reject orders or cancel provisional order confirmations, for example, because a Product is unexpectedly out of stock, because we have made substantive or significant changes to the Product(s) or because there is an error or omission on our website and/or in any of our sales literature, estimate, quotation, price list, acceptance of offer, invoice or other document or information issued by us, including scenarios where the Product(s) has been mis-priced by us. While we will use our best efforts to correct any such errors, we are not responsible for orders placed for Products or orders which are otherwise affected as a result of these errors. When this happens, we let you know as soon as possible and contact you to confirm whether you are happy to change your order. If you are not, we may refund any sums you have paid in respect of any element of your order we can no longer fulfil.

Orders And Payment

2.1. All orders are subject to availability and confirmation of the order price.

2.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store.

2.3. Payment for orders is accepted in Australian Dollars (AUD) only.

2.4. Payment for orders must be made through our secure payment gateway. We accept all major credit cards, PayPal and Afterpay.

2.5. We reserve the right to withhold the delivery of goods until payment has been received in full.

Delivery

3.1. We aim to deliver all orders within the estimated delivery time specified on our website.

3.2. We shall not be liable for any delay or failure to deliver the goods caused by events outside our control, such as natural disasters, strikes, or government actions.

3.3. Delivery is only available within Australia. We do not ship internationally at this time.

3.4. We will deliver the goods to the address specified in your order. You are responsible for ensuring that the correct delivery address is provided at the time of placing the order.

3.5. If you fail to take delivery of the goods or fail to provide us with adequate delivery instructions, we may cancel the order and retain the goods. In this case, we will refund the price of the goods, but we will be entitled to keep the delivery charges.

Returns And Refunds

4.1. We offer a 28-day, no questions asked, return policy. We do ask that if you return your products, you return them with all parts and packaging that you received.

4.2. To initiate a return, please contact our customer service team. They will provide you with instructions on how to return the goods.

4.3. Refunds will be issued within 14 days of the goods being returned to us.

4.4. We reserve the right to refuse a return if the goods have been damaged, due to neglect, after delivery.

Warranties And Liability

5.1. All goods sold through our online store are also subject to a manufacturer's warranty. We will replace any damaged product within 28 days of your order.

5.2. Our liability to you in connection with any product purchased through our online store is strictly limited to the purchase price of that product.

5.3. We shall not be liable for any indirect or consequential loss or damage, including loss of profits, revenue, or data, arising in connection with the use of our website or the purchase of goods from our online store.

5.4 We shall not be held liable for any physical or mental health issues, of any kind, which you may experience from use of our products. Please seek medical advice before using our portable ice baths.

Intellectual Property

6.1. The content of our website is protected by copyright, trademarks, and other intellectual property rights.

6.2. You may not reproduce, modify, distribute, or use any part of our website or its content for commercial purposes without our prior written consent.

6.3. You may not use any of our trademarks or logos without our prior written consent.

6.4. We reserve the right to take legal action against any unauthorized use of our intellectual property.

Governing Law And Jurisdiction

7.1. These terms and conditions are governed by the laws of the Australia.

7.2. Any disputes arising in connection with these terms and conditions or the use of our website or the purchase of goods from our online store shall be subject to the exclusive jurisdiction of the Australian courts.

Severability

8.1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remainder of the provisions shall remain in full force and effect.

8.2. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that achieves the same or similar purpose as the original provision.

Entire Agreement

9.1. These terms and conditions constitute the entire agreement between you and VIVO Sports Group Pty. Ltd. in relation to the use of our website and the purchase of goods from our online store.

9.2. Any other terms or conditions proposed by you shall be null and void unless accepted in writing by us.

Thank you for choosing snötub.